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Privacy Policy

About The Gold Souq and This Privacy Policy

This Privacy Policy sets forth the legal terms and conditions governing your use of the website operated by The Gold Souq, and any mobile applications or other online and mobile websites operated by The Gold Souq that are related to (collectively, the “Site”). All references to ‘our’, ‘us’ or ‘we’ within the following policy are deemed to refer to The Gold Souq.

Please take a moment to read the following policy that explains what information we may collect, how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you contact The Gold Souq by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

Your use of the Site (including accessing, browsing or registering to use the Site) confirms your unconditional agreement to be bound by the terms stated in this policy and is subject to your continued compliance with these terms.

We reserve the right to revise this policy at any time by amending this page. Updated terms will supersede all previous versions of the Policy. Please check this page regularly to take notice of any changes we have made, as they are binding on you. Those changes will go into effect on the “Last revised” date shown in the Policy page. By continuing to access or use the Site, you agree to the revised Policy.

Information We Collect

The Gold Souq may collect personal information about you through various Platforms as described above. The types of personal information The Gold Souq may collect include:

  • contact information (such as name, postal address, email address, and mobile or other telephone number);
  • username and password;
  • payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
  • customer service information (such as customer service inquiries, comments, and repair history);
  • photographs, comments and other content you provide;
  • information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
  • purchase and transaction information;
  • contact information you provide about friends or other people you would like us to contact;
  • location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the online channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies information we may obtain from our third-party service providers; and
  • other personal information we obtain through our Platforms.

Use of Information

The Gold Souq uses the information collected for the purpose of fulfilling our contractual obligations to you, in furtherance of our legitimate interests in operating our Site and business and/or where you have consented to such usage. More specifically, The Gold Souq uses Personal Information:

  • To provide, update, maintain and protect our Site and business. This includes the use of Personal Information to support the delivery of the Site, prevent or address service errors, security or technical issues, analyse and monitor usage, trends and other activities or at your request. The Gold Souq may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
  • As required by applicable law, legal process or regulation. The Gold Souq may in certain instances be compelled by law to process your Personal Data in order to comply with a binding order. We will only do so to the extent reasonably required by that order.
  • To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Personal Information to respond.
  • To send emails and other communications. The Gold Souq may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our products, and important notices, such as security and fraud notices.
  • For billing, account management and other administrative matters. We may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
  • To investigate and help prevent security issues and abuse.
  • For marketing purposes. The Gold Souq may also use your contact information to send you marketing messages (for example, in the form of emails, SMS, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored by us and others, that we think might interest you, where you have consented to be contacted for such purposes.

We may also retain data about your transaction (if applicable) on Our Site, such as the dates you purchased and the quantity and value of the purchases (if applicable). 

Information Sharing and Disclosure

Your privacy is important to us. We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

  • We will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled Information you provide us and how we use it;
  • We will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Site, or anyone else that could be harmed by such activities. Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights
  • We will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

We may also use your personal information to maintain our internal record keeping and/or share it with our affiliates for internal marketing or other purposes.

Retention of Personal Information

The Gold Souq will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Gold Souq will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Personal Information

Your information may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. It may be necessary to disclose your information to our related corporations, licensees, franchisees, business partners, service providers and/or the relevant authorities, who may be located within or outside of your state, province or country. Save for the foregoing, your Personal Information will not be knowingly disclosed to any third party. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Third Parties

For your convenience and information, our online platforms may provide links to third party sites, apps and services that may be operated by companies not affiliated with The Gold Souq. These companies may have their own privacy notices or policies, which we advise you to read. The Gold Souq is not responsible or liable for activities and content on third party sites. 

Protection of Personal Data

The Gold Souq uses security measures consistent with industry practice to protect the loss, misuse and alteration of the information under our control.  Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL and/or TLS) to the corresponding entity. While we use reasonable efforts to safeguard the confidentiality of your information, we cannot guarantee that electronic commerce is totally secure due to transmission errors, outside events, third party hacking or other causes, and you will not hold us responsible for any breach of security unless this is due to our willful failure or gross negligence. We will comply with all privacy laws and make any legally required disclosures regarding breaches of the security, confidentiality, or integrity of personal data consistent with our ability to determine the scope of a breach and our obligations to law enforcement.

Children’s Privacy

Our Online Channels are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children (the definition of “child” or “children” should take into account applicable laws as well as national and regional cultural customs) through our websites and apps. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. 

Cookies Policy

Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimize your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognize your computer to perform a variety of functions.

By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Notice. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.

Withdrawal of Consent

We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. Notwithstanding anything to the contrary, you may at any time withdraw your consent to us processing any Personal Information of yours, to remove your information from our mailing lists, exercise your rights or submit a request, or to any part or portion of the same by sending us a written notice of withdrawal.You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails.

Subject to applicable law, you may request access to the personal information we maintain about you. To avoid confusion, “access” for the purposes of this provision shall mean notification of such personal data of yours that is processed by or on behalf of The Gold Souq ,and to have a copy of such personal data communicated or conveyed to you in a structured and intelligible format.

Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

To help protect the privacy of the user and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, in order to provide you with additional copies of the personal information we maintain about you.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please email us at [email protected]. You can also use this email address if you wish to request access to the personal information we hold about you or to unsubscribe from any further email marketing communications. Additionally, you can contact us at:


Address: Lot 110­B, Commercial Block By The Sea
Jalan Batu Ferringhi 11100 Penang Malaysia
Email: [email protected]
Whatsapp: +6012-5412225
Whatsapp (Arabic): +6017-7711272


Address: 33 Ubi Avenue 3 #02-44 Vertex
Singapore 408868
Email: [email protected]
Whatsapp: +65 9725 4339

Privacy Policy of this Site was last updated August 22, 2023 . Please check back periodically for updates and changes.